Client Care

Payment for Services

Payment via chip and pin, Apple Pay or contactless is preferred but we are now also accepting cash payment too.

We will no longer be accepting tips added onto cards, but we will have cash-only tip boxes available.

Client Care

 

We greatly value you as a client, so if for any reason you’re unhappy with your appointment or hair, please get in touch as soon as possible by phone on 01444 413839 or email us so that we can resolve your concerns. If you, or a 3rd party, have attempted to alter your colour or cut then we cannot be held responsible, so please get in touch with us first to discuss your concerns.

Long Hair

When booking your first appointment please let us know if you have extra long or thick hair as we may need to allow extra time on to your appointment to achieve your desired look. If additional time is required then we may charge for this time.

Your Appointment

  • Booking Fee: We may ask for a booking fee on some services. Booking fees are, of course, fully refundable or transferable if at least 48 hours’ notice is given for any cancellation.
  • Running late: We understand there are times when you are unavoidably late, in which case please ring us on 01444 413839 before the time your appointment is due to start. If you’re 15 minutes or more late we may have to reschedule your appointment for another day and you may lose any booking fee.
  • Cancellations: If you wish to cancel your appointment please give us at least 48 hours’ notice as cancellations on short notice are difficult to fill. Any booking fees will be lost if 48 hours’ notice is not given.
  • No Shows: if you do not show up to your appointment you will lose any booking fee paid and we reserve the right to ask for a new booking fee for your next appointment.

Your Safety and Skin Testing

It is very rare for a reaction to hair colour dyes to occur but if it does it can be severe and can even cause hospitalisation, so for your safety and wellbeing a complimentary skin test is required before your 1st colour service (even if you’ve had your hair coloured before at another salon or at home) or if it’s longer than 6 months since your previous colour with us.

To be effective, skin tests need to be done 48 hours before your colour service. No appointment is necessary for the test, and it takes just minutes – please pop into reception, or phone first if you’re unsure. Please let us know if you’ve had any skin reactions or tattoos since your last colour. Unfortunately, if you fail to have one done, then we will not colour your hair at your appointment as your wellbeing is our priority, and any booking fee will be lost.

Personal Belongings

We do, of course, do our best to keep your personal belongings safe and undamaged, however, we can’t accept any responsibility for the loss or damage of your personal possessions while in the salon. We will protect your clothing with gowns and towels but recommend you wear something appropriate in case of an accident.