Client Care

Your safety is our #1 priority and we’ve put COVID-19 safety procedures in place which follow the latest government requirements including screens, visors, masks and hygiene systems to ensure you have a safe, enjoyable visit…

Duty of Care

To protect everyone within the salon we are asking team and guests to please stay at home if you are showing any signs of being unwell, including high temperature, everyday coughs or colds. Please also respect social distancing guidelines by keeping a 2 metre distance from other guests and team members.

Payment for Services

Payment via chip and pin, Apple Pay or contactless is preferred but we are now also accepting cash payment too.

There will also be a small PPE charge due to current circumstance. We hope you understand.

We will no longer be accepting tips added onto cards, but we will have cash-only tip boxes available.

Your Salon Visit

We have been making changes to our operational systems to ensure we are as safe and hygienic as possible throughout your visit.

We have taken particular care to review our housekeeping and cleaning procedures, including sanitising all the equipment we use. Our team has undertaken specialist training regarding sterilisation. PPE will be worn by both staff and guests.

We ask all guests to adhere to/note the following regarding their future visits:

• As we will be restricted on waiting space, we request that you do not bring anybody with you at the time of your visit.
• Please arrive on time for your appointment – if you are late, we may not be able to see you.
• You will be asked to wait outside until we are ready for you.
• Magazines are now digital.
• We will have a limited cloakroom, so please keep belongings to minimum and, where possible, leave unnecessary items in your car.
• We are now offering hot drinks served in compostable cups and water from our water dispenser with disposable cups.
• Our team will be wearing the required PPE during your visit. Please wear a mask to your appointment. We have a limited supply of disposable masks available should you forget.
• We shall be forwarding a questionnaire following any bookings made, please make sure to complete and return this ASAP so we can give you our full attention when we see you. Please provide an updated email address on this form for Track and Trace.

We greatly value you as a client, so if for any reason you’re unhappy with your appointment or hair, please get in touch as soon as possible by phone on 01444 413839 or email us so that we can resolve your concerns. If you, or a 3rd party, have attempted to alter your colour or cut then we cannot be held responsible, so please get in touch with us first to discuss your concerns.

Long Hair

When booking your first appointment please let us know if you have extra long or thick hair as we may need to allow extra time on to your appointment to achieve your desired look. If additional time is required then we may charge for this time.

Your Appointment

• Deposits: We may ask for a deposit on some services. Deposits are, of course, fully refundable or transferable if at least 48 hours notice is given for any cancellation.
• Running late: We understand there are times when you are unavoidably late, in which case please ring us on 01444 413839 before the time your appointment is due to start. If you’re 15 minutes or more late we may have to reschedule your appointment for another day and you may lose any deposit.
• Cancellations: If you wish to cancel your appointment please give us at least 48 hours notice as cancellations on short notice are difficult to fill. Any deposits will be lost if 48 hours notice is not given.
• No Shows: if you do not show up to your appointment you will lose any deposit paid and we reserve the right to ask for a deposit for your next appointment.

Your Safety and Skin Testing

It is very rare for a reaction to hair colour dyes to occur but if it does it can be severe and can even cause hospitalisation, so for your safety and wellbeing a complimentary skin test is required before your 1st colour service (even if you’ve had your hair coloured before at another salon or at home) or if it’s longer than 6 months since your previous colour with us.

To be effective, skin tests need to be done 48 hours before your colour service. No appointment is necessary for the test, and it takes just minutes – please pop into reception, or phone first if you’re unsure. Please let us know if you’ve had any skin reactions or tattoos since your last colour. Unfortunately, if you fail to have one done, then we will not colour your hair at your appointment as your wellbeing is our priority, and any deposit will be lost.

Personal Belongings

We do, of course, do our best to keep your personal belongings safe and undamaged, however, we can’t accept any responsibility for loss or damage of your personal possessions while in the salon. We will protect your clothing with gowns and towels but recommend you wear something appropriate in case of an accident.