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The Difference
You've Been Looking For

Jane and Liz

With Love,

"Welcome to Pruners, the creative hairdressers and Clarins Gold beauty salon located in Haywards Heath, West Sussex. Our team of professionals is dedicated to enhancing your natural beauty through our innovative and personalized methods. We believe that a great haircut or facial can have a significant, positive impact on your confidence and well-being. Our goal is to help you look and feel your best."

Beautiful model

Client Care

We greatly value you as a client, so if for any reason you’re unhappy with your appointment or hair, please get in touch as soon as possible by phone on 01444 413839 or email us so that we can resolve your concerns. If you, or a 3rd party, have attempted to alter your colour or cut then we cannot be held responsible, so please get in touch with us first to discuss your concerns.

See more about our services and customer care procedures below. 

  • Payment via chip and pin, Apple Pay or contactless is preferred but we also accept cash payment too. We are now able to accept tips added onto cards and we also have cash tip boxes in the Salon.

    • Booking Fee: We may ask for a booking fee on some services. Booking fees are, of course, fully refundable or transferable if at least 48 hours’ notice is given for any cancellation.

    • Running late: We understand there are times when you are unavoidably late, in which case please ring us on 01444 413839 before the time your appointment is due to start. If you’re 15 minutes or more late we may have to reschedule your appointment for another day and you may lose any booking fee.

    • Cancellations: If you wish to cancel your appointment please give us at least 48 hours’ notice as cancellations on short notice are difficult to fill. Any booking fees will be lost if 48 hours’ notice is not given.

    • No Shows: if you do not show up to your appointment you will lose any booking fee paid and we reserve the right to ask for a new booking fee for your next appointment.

  • It is very rare for a reaction to hair colour dyes to occur but if it does it can be severe and can even cause hospitalisation, so for your safety and wellbeing a complimentary skin test is required before your 1st colour service (even if you’ve had your hair coloured before at another salon or at home) or if it’s longer than 6 months since your previous colour with us.


    To be effective, skin tests need to be done 48 hours before your colour service. No appointment is necessary for the test, and it takes just minutes – please pop into reception, or phone first if you’re unsure. Please let us know if you’ve had any skin reactions or tattoos since your last colour. Unfortunately, if you fail to have one done, then we will not colour your hair at your appointment as your wellbeing is our priority, and any booking fee will be lost.

  • When booking your first appointment please let us know if you have extra long or thick hair as we may need to allow extra time on to your appointment to achieve your desired look. If additional time is required then we may charge for this time.

  • We do, of course, do our best to keep your personal belongings safe and undamaged, however, we can’t accept any responsibility for the loss or damage of your personal possessions while in the salon. We will protect your clothing with gowns and towels but recommend you wear something appropriate in case of an accident.

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