Hair & Beauty
FAQs
At Pruners Hair & Beauty, we want every client to feel informed, confident, and relaxed from the moment they start thinking about a visit. Whether you’re new to the salon or one of our long-standing regulars, we’ve put together this collection of frequently asked questions to give you a better idea of what to expect – and what makes the Pruners experience unique.
At Pruners Hair & Beauty, right in the heart of Haywards Heath, we believe a salon visit should be more than just an appointment – it’s your time to relax, recharge, and leave feeling completely confident. Our experienced stylists and beauty therapists stay ahead of the latest techniques, but what really sets us apart is the care and attention we give every client. We take time to understand your personal style, lifestyle, and preferences before recommending any treatment, so you always feel listened to. Many of our guests, from across Mid Sussex and nearby towns like Burgess Hill and Cuckfield, say they love the warm, welcoming atmosphere just as much as the beautiful results.
Healthy hair is always our priority at Pruners Hair & Beauty. Before any colour or treatment, we carefully assess the condition of your hair and scalp so we can choose the gentlest techniques and the right professional products for you. We only use salon-grade colour ranges that nourish and protect, leaving your hair strong, shiny, and vibrant. If your hair needs a little extra care, we’ll recommend a bespoke treatment plan with deep-conditioning or strengthening therapies. Our aim isn’t just to give you beautiful colour on the day—it’s to help you maintain healthy, gorgeous hair for the long term, whether you’re visiting from Haywards Heath or travelling in from surrounding areas like Lindfield or Ardingly.
Absolutely. Every service at Pruners Hair & Beauty starts with a one-to-one consultation, because we believe great results come from understanding you. Whether you’re a Haywards Heath local ready for a bold new look, or visiting from nearby Burgess Hill, we’ll talk through your hair history, daily routine, and style preferences. We’ll also share honest, professional advice about what will suit your face shape, features, and lifestyle. You’ll never feel rushed or pressured – our goal is to make sure you feel confident and excited about your look before we begin.
From the moment you step inside our salon, you’ll feel the difference. Pruners is a calm, welcoming space where you can take a break from your day and truly relax. We pride ourselves on being approachable and friendly, while maintaining a professional standard of service. You’ll always be greeted with warmth and made to feel completely at ease.
We’re proud that so many of our clients from Haywards Heath, Burgess Hill, and across Mid Sussex have trusted us for years. It comes down to consistency, care, and results. We get to know you – not just your hair or beauty needs, but your lifestyle, preferences, and what makes you feel your best. You’re never treated like “just another appointment.” Instead, we build lasting relationships based on delivering excellent results every time. Our clients know they can rely on us for expert advice, a relaxing experience, and beautiful, confidence-boosting results they love.
Yes, we love being part of special milestones! Whether it’s an elegant bridal look, glamorous prom hair, or flawless beauty treatments before an important event, we’ll make sure you feel and look your absolute best. Based in Haywards Heath, we’re a popular choice for weddings in Mid Sussex, offering trials in advance and bespoke packages for brides and bridal parties. Many of our prom clients also visit us from nearby schools in Burgess Hill, Lindfield, and Crawley.
We work exclusively with professional salon-quality products that we trust to deliver exceptional results while caring for your hair and skin. If you love what we’ve used during your treatment, you can purchase many of these products directly from our Haywards Heath salon. We’ll even show you the best way to use them at home so you can keep that “just left the salon” feeling for longer – whether you’re based locally or travelling in from surrounding West Sussex areas.
Of course! It’s perfectly normal to feel unsure when considering a new look, and that’s where our expertise really shines. During your consultation at our Haywards Heath salon, we’ll talk through your ideas and show you what will work best with your features, hair type, and lifestyle. We can also demonstrate easy ways to style your new cut or colour so it feels effortless day to day. Our aim is to help you find a look that feels fresh and exciting while still feeling completely you.
Yes, we take extra care when it comes to sensitive skin or potential allergies. For certain services, like colouring or lash treatments, we’ll carry out a patch test at least 48 hours in advance to make sure everything is safe and comfortable for you. We also offer gentle, skin-friendly alternatives for those who are prone to irritation, and we’re always happy to talk through your options if you have any concerns. Our Haywards Heath team is here to ensure your comfort, whether you’re a regular visitor or new to the area.
We always recommend booking ahead, especially for evenings, weekends, or busy times like Christmas and wedding season. Many of our regular clients in Haywards Heath like to book their next visit before they leave, so they know they’ll get their preferred stylist and time slot. That said, if you ever need a last-minute appointment, just give us a call – we’ll always do our best to fit you in.
Yes, you’re very welcome to bring someone with you, especially if it makes you feel more comfortable. If they’d like a treatment too, we can often book you side by side so you can enjoy the experience together. Many of our clients love visiting us as a relaxing treat before lunch or shopping in Haywards Heath.
The best results come from a mix of professional care and simple at-home maintenance. After your appointment, we’ll recommend the right products and techniques for your specific style or treatment, so it stays looking its best. We can also help you plan your next visit at the right time to keep your colour fresh and your hair or skin in great condition. Think of us as your partners in keeping your look beautiful and healthy, whether you’re in Haywards Heath every day or visiting us from surrounding Sussex towns.